Employee engagement – where do I start?

October 14, 2009

Having a high-performing business culture is a competitive advantage today.  Most companies expect every employee to be an engaged contributor because every employee, through his or her actions, either makes the culture stronger or weakens it.   And employees, in turn, want to be proud of their organizations and local teams.   More importantly, it’s hard to create passionate, engaged customers without passionate, engaged employees. 

 There are 3 types of employees:

  • Engaged employees work with passion and feel a profound connection to their company.  They drive innovation and move the organization forward.
  • Not-engaged employees are essentially ‘checked out’. They’re sleepwalking through their workday, putting time – but not energy or passion – into their work. 
  • Actively disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness.  Every day these workers undermine what their engaged coworkers accomplish. 

 What’s the solution to keep the disengaged from impeding your company’s success?  Here are the first steps: 

  1. Cut the truly poor performers . . . don’t prolong everybody’s agony.
  2. Give your top performers a challenging assignment and coach to see fast results. 
  3. Provide the best possible combination of environment, example and tools but recognize that real motivation is self-motivation.  You’ll drive yourself crazy accepting full responsibility for other people’s actions. 
  4. Focus on accountability.  Accountability always improves performance. 

Start here to see your engaged employees step up to the challenge and your un-engaged’ employees become engaged or step off the bus.   Either way, you win!

Categories: Culture, Employee engagement, Employee satisfaction.

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